Frequently Asked Questions
When will I receive my order?
It takes us about 3 to 4 business days (not including weekends and holidays) to print and frame your image. Shipping takes another 3 to 5 business days (not including weekends and holidays). Most orders should be received after 6 to 8 business days (not including weekends and holidays). If you place the order today, Apr 20th, you should receive it next week, around Apr 30th.
Is there a tracking number for my package?
Yes, when your order is shipped, we will send you an email with the tracking number to track the status of your package.
What are all the finishing options?
Beside the different sizes, you can select from many different finishing options below:
What is your return and exchange policy?
ImageLot takes great pride in the quality and craftsmanship of our products. Attention to detail in design, materials and packaging is always at the forefront. Every item is carefully inspected before leaving our facility. We encourage you to also inspect the product upon receipt. In the event that damage occurs in transit, please contact us within 7 days of delivery.
If you are not satisfied with your purchase for any reason, please contact us within that same 7-day window to receive a return authorization and ship to address. We will schedule a pick-up of the item(s).
Upon return, all item(s) will be inspected. Appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s). Shipping and delivery charges are nonrefundable, and return shipping or pickup fees may apply. If you received upgraded service delivery or free shipping special, the actual cost of shipping will be deducted. Returned item(s) need to be repacked in its original packaging including interior packing. In addition, a usage or restocking fee of 25% also may apply. Orders eligible for cancellation will be refunded in the original form of tender.